33-390 Łącko, Poland
VAT EU: PL7343607248
Terms and Conditions
Welcome to www.loeft.net!
These terms and conditions outline the rules and regulations for the use of the Löft Website, located at www.loeft.net. By accessing this website, we assume you accept these terms and conditions. Thank you!
Orders, Payments, Customs
You can make your order in the webshop on www.loeft.net , as well as contacting us via e-mail – if the goods you are looking for are out of stock or if you wish to enquire about any products, please do not hesitate to write us, we are always happy to help and we will try to find something that will be suitable for you.
After you place your order on www.loeft.net, you will receive an order confirmation via email.
In a separate email you will also receive your invoice for each purchase from Löft, which will be your proof of purchase.
Once your order is sent, you will receive shipping confirmation email, and then your order is marked as complete.
Löft accepts payments with PayPal, and credit and debit cards of common use . Löft will not store your credit card informations, all credit and debit card transactions are operated by our payment gateway PayPal, under their conditions, under highest security. You do not have to open a PayPal account to process the payment.
Löft is at the moment exempt from VAT, so the prices that you can see on the website have no VAT added. In the future, when Löft will no longer be under VAT exemption, the prices will remain the same and not be raised, but they will include VAT. Therefore, at the moment we cannot deduct VAT for customers outside the EU, so the product prices are the same for all our customers.
We will work hard to ship you order within 1-3 working days after the payment is received.
All shipping rates are calculated according to the destination of the items, and no handling charge is added.
For international customers the orders will be shipped by Post, or by the international courier company (usually GLS or DPD). For the Polish customers the orders will be sent by DPD courier.
The estimated time for delivery of your parcel shall be between 1-14 working days from the moment it is sent, depending on the destination. Löft cannot guarantee this delivery time, as it fully depends on the postal services.
For deliveries outside EU there might be a custom and clearance fee, please note that this is paid by the customer and not by Löft.
Please remember that before the first use you must read the brochure attached to your order, with safety warnings and user instruction.
Your child should be placed correctlly when you use Löft ring sling or wrap. The person carrying the baby is responsible for the baby at all times, Löft will not be hold responsible for any babywearing accidents. Make sure that the hips, neck and back of the child are supported correctly and most importantly make sure the child’s airway remains free at all times when carrying your baby.
Always wash your Löft products according to the instructions on the care label. Never dry it in direct sun.
Guarantee and claims
Löft products are handwoven under very primitive conditions. The fabric may have weaver knots, small pulls and irregularities, which are the normal features of these products. This is the beauty of a handwoven fabric and it makes every Löft product unique and perfectly imperfect. If your purchase has any other irregularities, please notify us when you receive your order and we will find a solution.
Löft provides a 24 month guarantee. The guarantee does not cover pulls, broken threads etc, or using the product other than for its intended purpose (e.g.hammock, swing etc)
Please bear in mind the colours of the product may vary, depending on your device screen settings.
After you place your order, you will receive an order confirmation via email. When your payment comes through, you will receive your Gift Voucher with an individual code for your chosen Voucher value. In a separate email you will also receive your invoice, which will be your proof of purchase.
The Gift Voucher is non-refundable.
You can combine the Gift Voucher with any promotion happening on the website.
If you do not spend the whole amount of this voucher, you can contact us to issue you a new code for the remaining balance.
If you decide to return the product purchased with this Gift Voucher, you will get a new code for the amount of the returned item.
The Gift Voucher is valid for 12 months.
If you have any questions, please feel free to contact us on firstname.lastname@example.org
We are always happy to help!